Business Terms

1. Scope

For all deliveries of SAMM Commerce GmbH (herein after SAMM) to consumers (§ 13 BGB), these terms and conditions, as follows:

Consumer means any natural person with whom a contractual relationship may be concluded without without a commercial or self-employed professional activity being attributed to them.

The purchase comes with: SAMM Commerce GmbH, Bürgergasse 5, 8010 Graz, AT. You can contact our customer service for questions and complaints on weekdays [9:00 CLOCK] to [17:00 CLOCK] by telephone [+43 664 841 56 46] or by e-mail at [].

2. Offer and Conclusion

2.1 The presentation of products in our online shop is not a legally binding offer but an invitation to order.

2.2 By clicking the button [Order] enter a binding order for the products listed on the order page. The purchase contract is concluded when we accept your order with an order confirmation via e-mail immediately after receiving your order.

3. Revocation

3.1 CONSUMER have a 30 day return policy.

Returns and Refunds

You can return any unused Product to us in its original condition for a refund within 30 days of delivery to you. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below. 

Right of Return

You can cancel any on-line order (excluding bespoke or made to measure products) and receive a full refund (including standard delivery charges) by completing the cancellation form on our website or e-mailing (including order number, post code and telephone number) at any time before the Product is dispatched or within 30 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.

The Following goods are excluded from the right of return:

  • Goods which were fabricated after sale to the customers specification or tailored to particular needs cannot be returned because of their appearance and workmanship

Refunds will be paid to the payment method used to place the order and will be made as soon as possible and no later than, the earlier of 30 days after our receipt of the returned Products or 30 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.

Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 30 days of the cancellation of your order. 

Please send the goods  to:

SAMM Commerce GmbH

Bürgergasse 5
8010- Graz


End of the revocation instructions

4. Price and shipping

4.1 on the product pages are included the VAT and other price components.

4.2 In addition to the prices we charge for delivery postage. The shipping costs will be clearly indicated on the product pages, in the shopping cart system and on the order page clearly.

4.3 In case of payment by cash, an additional fee of EUR 15 EUR within Austria and 15 EUR in Germany is due, which raises the local delivery agent.

4.4 If delivery to third countries (Switzerland), charges shall be net of VAT. Furthermore, there are additional charges for customs clearance and import tax.

5. Delivery

5.1 Delivery is only within the EU and the European third countries (as Switzerland) with GLS or mail.

5.2 The delivery time is 5 working days. On any different delivery times, we point to the product page.

6. Payment

6.1 The payment shall be made either by cash on delivery, Bank transfer, Pay via SOFORT and Paypal.

6.2 With the prepayment, we will provide our bank details in the order and deliver the goods after payment.

6.3 A right of set off is available only if your claims are legally established in court or are undisputed or acknowledged by us in writing.

6.4 You can create a lien only if the claims from the same contractual relationship.

7. Retention of title

Until full payment the goods remain our property.

8. Jurisdiction

For all the costs associated with the business relationship formed disagreements and disputes the law of the Federal Republic of Austria shall apply with exemption of the UN convention on the Sale of International Goods which expressively shall not apply. In the event, the customer has legal proceedings and is not domiciled or habitually resident in Austria or is not known / or the customer is a merchant, Graz, Austria is the place of jurisdiction.

More information

Order Process

If you have found the preferred product, you can put this without obligation by clicking the button [in the basket] in the shopping cart. The contents of the basket can be, at any time by clicking the button [Cart] binding. The products are available at any time by clicking the button [Delete] be removed from the shopping cart. If you want to buy the products in your cart, click the button [Checkout]. Please then enter your data. The mandatory fields are marked with an asterisk. Registration is not required. Your data is encrypted. After entering your data and select the payment method you get via the [Mode Check] to the order page, where you can re-check your entries. By clicking the button [Order] to complete the ordering process. The process can be interrupted at any time by closing the browser window. At the individual pages for more information, such as corrective opportunities.

Treaty text

The contract text is stored on our internal systems. The terms and conditions, you can at any time on this page. The order information and the terms and conditions will be sent by e-mail. After completion of the order, your order data-security reasons no longer accessible over the Internet.


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