Order Process

How can I order?

1. Shopping Cart

Select the products you want to order by clicking the "Add to Cart" button. Therefore, your selection is added to the basket. You can change this selection to submit your order at any time, the change in the number of products to delete by marking the box "remove" the selection or cancel the order. By clicking the "Checkout" to go to the next order step.

2. Checkout

Please login with your email address and your password if you already have an account, otherwise please register as a new customer. Your data is collected in compliance with data protection laws, processed and used (Privacy Policy). Any other use or disclosure to third parties. If you are already registered, you can now select the shipping method. By clicking the button "Next" takes you to the next order step.

3. Billing Address Check / Choose payment

Now check your billing address and enter your desired payment method. By clicking the button "Continue" to proceed to the next order step.

4. Shipping Address Check / delivery type

Now check your shipping address and specify your shipping method. By clicking the button "Continue" to proceed to the next order step.

5. Order process to complete and Conditions and Privacy Policy

An overview of your order: the selected products, shipping and billing address and contact details. Verify that all vote data and read your terms and conditions and cancellation carefully. You can proceed with the order only if you agree to the Terms and Conditions and the Privacy Policy (Checked). send By clicking the "Submit Order" your order to us. With this, you submit a binding offer.

Right of Revocation:

All information on 

Returns and Refunds

You can return any unused Product to us in its original condition for a refund within 30 days of delivery to you. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below. 

Right of Return

You can cancel any on-line order (excluding bespoke or made to measure products) and receive a full refund (including standard delivery charges) by completing the cancellation form on our website or e-mailing support@felt-pads.net (including order number, post code and telephone number) at any time before the Product is dispatched or within 30 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.

The Following goods are excluded from the right of return:

  • Goods which were fabricated after sale to the customers specification or tailored to particular needs cannot be returned because of their appearance and workmanship

Refunds will be paid to the payment method used to place the order and will be made as soon as possible and no later than, the earlier of 30 days after our receipt of the returned Products or 30 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.

Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 30 days of the cancellation of your order. 

Please send the goods  to:

SAMM Commerce GmbH

Bürgergasse 5
8010- Graz


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