Returns and Refunds
You can return any unused Product to us in its original condition for a refund within 30 days of delivery to you. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below.
Right of Return
You can cancel any on-line order (excluding bespoke or made to measure products) and receive a full refund (including standard delivery charges) by completing the cancellation form on our website or e-mailing firstname.lastname@example.org (including order number, post code and telephone number) at any time before the Product is dispatched or within 30 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
The Following goods are excluded from the right of return:
- Goods which were fabricated after sale to the customers specification or tailored to particular needs cannot be returned because of their appearance and workmanship
Refunds will be paid to the payment method used to place the order and will be made as soon as possible and no later than, the earlier of 30 days after our receipt of the returned Products or 30 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.
Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 30 days of the cancellation of your order.
Please send the goods to:
SAMM Commerce GmbH